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| Contact Information |
4 Play Sex Toys
3 Canale Drive
Suite 6
Egg Harbor Township, NJ 08234 |
(609) 677-0040 - Phone
(877) 453-0659 - Toll Free Phone
(609) 677-4590 - Fax
Webmaster Email - Please report site errors and recommendations.
Sales Email - For order inquiry's and product information.
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Return Policy – 100% Guaranteed back to top
** Due to public health regulations we cannot except any returns unless they are:- Mechanically Defective.
- Mechanically defective items will be promptly replaced.
- Unopened – a 25% restocking charge may be assessed for any return that is not mechanically defective.
- No refund will be issued for any product if it is not returned within 30 days of the original order date.
- No refunds will be issued for any videos or DVDs. Videos and dvds will only be replaced if they are defective.
Special Note: All returned products must have a return authorization number. |
How To Obtain A Return Authorization Number:
- Email us at sales with the following information to start the Process.
- Email must contain order number, date of purchase, reason for returning and the name as shown on the billing receipt. Upon receipt of this information an authorization number will be promptly emailed.
- Call Toll Free – 877-453-0659 Select option four (4) and follow the voice directions.
(Please leave the same information as requested above).
- Once a decision has been reached to issue any credits, your credit card or any other form of payment will be promptly credited.
- Any credits to be issued will take place within 14 days of receipt of the returned product.
Special Note: We reserve the right to determine whether a product is returnable.
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Payment Information: back to top
What credit cards do you accept?
We accept the following major credit cards: Visa, Master card, American Express and Discover.
Is my credit card safe?
Yes, we use electronic encryption for all transactions. Our GeoTrust secure server and PayShield financial processing ensure that only we have access to your credit card information.
What name will show on my monthly credit card statement?
"Cyber-Services L.L.C."
Do you accept debit or ATM cards?
Yes, but it must be issued by either Visa™ or MasterCard™.
Do you accept checks?
Yes, but there is up to a 10 day waiting period after we have received and deposited your check (Use a money order for immediate product delivery).
Do you accept money orders and cashiers checks?
Yes, when we receive either of these payment types through the mail, we process and ship the orders immediately.
Do you accept cash payment?
No.
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Billing Information: back to top
What is my billing address?
This is the address your credit card statement is mailed to, please be sure to enter your billing address information exactly as it appears on your credit card billing statement.
*This is very important to help prevent fraudulent purchases and improve order processing. By providing the information correctly, your order and checkout process will not be delayed.
Can I ship my order to a different address?
Yes, this is possible. All you need to do is click the “Edit” link next to the ‘Shipping Info” on Step 3 of the checkout process.
What credit card information do you need?
It is very important that you have the proper credit card number, expiration date and CVV2 code. Having all these items ensures that your order is promptly processed and shipped.
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Gift Certificates: back to top
Are Gift Certificates redeemable for cash?
No, certificates are only redeemable for products on our site.
How long is my Gift Certificate good for?
The Gift Certificate and the unused portion of the Gift Certificate are good for one year from the date of issue.
What happens if I lose my Gift Certificate?
No problem, simply notify us and we will resend the Gift Certificate.
What happens if the dollar value of my purchase exceeds the dollar value of my Gift Certificate?
If your order exceeds the dollar value of your Gift Certificate, you must provide a credit card to pay for the balance.
What happens if the dollar value of my purchase is less than the dollar value of my Gift Certificate?
Your balance will be held in your account for one year from the date that the Gift Certificate was issued.
How do I redeem my Gift Certificate?
You may redeem your Gift Certificate by using any of our standard online purchasing methods.
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Shipping: back to top
What are my shipping options?
You have the choice to ship via the following methods:
- Standard - (United States & Puerto Rico Only) Allow 5-10 Business Days For Delivery.
- Priority - (United States & Puerto Rico Only) Allow 3-6 Business Days For Delivery.
- Express - (United States & Puerto Rico Only) Allow 2-4 Business Days For Delivery.
- Airmail or Best Way - (Canada Only) Allow 3-10 Business Days For Delivery.
- Airmail or Best Way - (All other countries) Allow 3-10 Business Days For Delivery.
- Orders received after 5:00PM EST will be considered the following business day.
**You are responsible for all tariffs and duties**
What will my shipping charges be?
All shipping charges are calculated at the time of check out. You may review these charges prior to checking out and choose whichever shipping option best suits your needs.
All shipping fees are calculated on a per order basis.
We use several different carriers, mainly: USPS, FedEx, and UPS. We determine the carrier that would be best for you based on your location and the speed at which you wanted your order delivered.
If you require a specific carrier - such as USPS for Post Office boxes, please email us after you complete your order, include your order number and what carrier you would prefer. (There may be an additional charge depending on your decision). You do not need to email us if you do not have any special needs or carrier preferences.
Is the packaging discreet?
Yes, all packages are shipped in a plain brown cardboard box and only identified by your name and our corporate name "Cyber-Services L.L.C."
What happens if I can only receive my order at a post office box?
No problem, but you must choose the "U.S. Mail" option only.
If I live outside of the United States may I still order from your site?
Yes, we will ship to any country EXCEPT the following:
- Indonesia
- Romania
- Russia
- North Korea
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What do you mean by Best Way?
We use several different carriers, mainly: USPS, FedEx, and UPS. We determine the carrier that would be best for you based on your location and the speed at which you wanted your order delivered.
If you require a specific carrier, please email us after you complete your order, include your order number and what carrier you would prefer. (There may be an additional charge depending on your decision). You do not need to email us if you do not have any special needs or carrier preferences.
Our goal is to get you your purchases as quickly as possible and our staff is always here to help.
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Privacy Policy: back to top
What personal information will you collect from me?
An example of personal information that may be collected includes full name, e-mail address, phone number, shipping and billing addresses.
Do you share my personal information with anyone?
NO. We have the highest regard for your privacy. we do not sell, rent, loan or transfer any personal information regarding visitors and/or customers to any third parties.
Is my personal information safe with you?
Your personal information is held with the utmost care and security.
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Email Policy: back to top
What about my email privacy, do you also consider this?
We take the privacy of our customers very seriously. Included below is our Email Policy for those that entrust us with their email addresses. We have created our email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
Why do I receive emails from you?
If you receive emails from us, (a) you have requested to be notified of our specials, receive our repeat customer coupons, etc. (b) someone has expressly given us your address for the purpose of receiving product information (in our "tell-a-friend" program), or (c) You have made a purchase with us, and we are sending you a receipt, or we need to contact you regarding the delivery of your purchase. We respect your time and attention by controlling the frequency of our emails.
I just want to make a purchase with you, why do you require my email?
We require either your telephone number, or email address, so that we can contact you, if need be. Giving us your email will also allow us to send you a receipt, and shipping notifications with your tracking number, etc.
What if I don't want any mention of your store, or the products I'm buying coming to my email?
That's no problem, simply choose to receive discrete emails, under our other options, as your final step of checking out. Our discrete receipt will be from our parent company Cyber Services LLC, and will not have product names.
How can I stop receiving email from you?
Each email sent contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply follow the instructions at the end of any email.
How do you protect my privacy?
Our Email service utilizes security measures to protect against the loss, misuse and alteration of data used by our sending of emails to you.
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